1. Information We Collect

• Account Information: Name, email address, phone number, and business details (Hotel/Resort name and location) provided during registration.
• Guest Data: Information entered by resort owners regarding their guests, including names, contact details, and booking preferences for reservation management.
• Transaction Data: Details of payments and bookings processed through our secure payment gateway.
• Usage Data: Technical information such as IP addresses, browser types, and interaction with the management dashboard.
• Staff Data: Information provided for the staff management module, including names and roles.

2. How We Use Your Information

• Operate and maintain the Travilla management ecosystem.
• Facilitate booking solutions and room assignments.
• Generate comprehensive reports and analytics.
• Improve website and application performance.
• Communicate updates, security alerts, and support responses.
• Ensure the safety and security of digital transactions.

3. Data Sharing and Disclosure

We do not sell your personal data. Information may be shared only under the following circumstances:

• Service Providers: Trusted third-party vendors for hosting, payment processing (e.g., SSLCommerz), and analytics.
• Legal Requirements: When required by the laws of Bangladesh or to protect Travilla and its users.
• Business Transfers: In the event of a merger, sale, or acquisition, data may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your data. All transactions are encrypted, and customer profiles are stored on secure servers. However, no method of transmission over the internet is 100% secure. Users are encouraged to maintain strong passwords for their Travilla accounts.

5. Your Rights and Choices

• Access and update your hotel profile or personal data.
• Request account and data deletion, subject to legal limits.
• Opt out of marketing communications at any time.

6. Cookies

Travilla uses cookies to enhance user experience, maintain login sessions, and analyze site traffic. You may disable cookies in your browser settings, though some dashboard features may not function properly.

7. Changes to This Policy

Travilla reserves the right to update this Privacy Policy at any time. Significant changes will be posted on this page with an updated revision date.